1. Agreement to these terms
By using this website, requesting a quotation, making a booking or using our services, you agree to these Terms & Conditions. If a written quotation, booking confirmation or separate agreement contains specific terms, those specific terms may also apply.
2. Quotations and bookings
Quotations are based on the information provided to us. Prices, vehicle requirements, timings and availability may change if the job details change or if information provided is incomplete or inaccurate. A booking is subject to confirmation by Origin Transit Ltd.
3. Customer responsibilities
- Provide accurate collection, delivery and access information.
- Ensure suitable parking, access and permissions are available where required.
- Tell us about items requiring special handling or any relevant restrictions.
- Ensure goods are ready for collection at the agreed time unless otherwise agreed.
4. Payments and charges
Payment terms will be communicated during the quotation or booking process. Additional charges may apply where the agreed scope changes, waiting time occurs, access is restricted, extra labour is required or other circumstances arise outside the originally quoted service.
5. Cancellations and changes
If you need to cancel or change a booking, please contact us as soon as possible. Any cancellation fees, deposits or rescheduling arrangements will be communicated based on the circumstances and the terms agreed for your booking.
6. Goods and prohibited items
You must not ask us to transport unlawful, dangerous or otherwise prohibited items without prior agreement. You are responsible for declaring any items that may require special handling, documentation or insurance.
7. Service delivery
We aim to provide services professionally and within agreed timeframes. However, arrival and delivery times may be affected by traffic, weather, access restrictions, vehicle issues or other events outside reasonable control.
8. Liability
Nothing in these terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law. Any responsibility for loss or damage will be considered in accordance with the circumstances of the booking, applicable law and any agreed service or insurance terms.
9. Website content
We aim to keep website information accurate, but content may change and should not be treated as a guaranteed quotation or contractual offer unless expressly confirmed by us in writing.
10. Governing law
These terms are intended to be governed by applicable law in the United Kingdom, subject to any mandatory legal requirements that apply to a particular customer or booking.
11. Changes to these terms
We may update these Terms & Conditions from time to time. The current version will be published on this page.